Important Information
Policies
To help make your stay at The Heidelberg Exzellenz Hotel in Heidelberg as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Simple policies for a straightforward Heidelberg stay.
Check-in: From 15:00 (3:00 PM)
Check-out: Until 11:00 AM
Minimum Age: 18 years to check in
Children: All ages welcome; cots available on request
Pets: Allowed on request; charges may apply
Smoking: Non-smoking throughout
Payment: Cash and major credit cards accepted
Cancellation: Policies vary by booking—flexible and non-refundable available